Resources

Articles, Case Studies, and Whitepapers

Resources

Articles, Case Studies, and Whitepapers
Resources2023-12-06T14:33:11-05:00
1607, 2024

Omni-channel integration: How SMS, push notifications, and email work together with calling

By |July 16, 2024|

Digital solutions like email, SMS, MMS, and Push Notifications are the common-sense next step for collections operations industry-wide. These digital solutions can lead to massive improvements in collections performance and can save businesses hundreds of thousands of dollars in operating costs alone. They aren’t, however, a total replacement for phone strategies.

  • Buy Now Pay Later Shopping Cover

Buy Now, Pay Later Usage Patterns and Late Payments

By |December 19, 2023|

The BNPL trend has rapidly gained popularity, reshaping the way consumers approach their purchases. Offering a convenient and flexible payment option, BNPL services have become the go-to choice for many, with a significant impact on various consumer demographics.

  • The Quanta Effect ROI

Driving 19% ROI: See the Quanta Effect in Action

By |November 30, 2023|

When people ask what Quanta does, there’s one right answer: Quanta creates value. One of our clients, a midsized fintech company, started our engagement with low open rates, low click-to-open rates, and tons of[...]

  • Brand Alignment Cover Image

The Importance of Brand Alignment in Collections

By |October 15, 2023|

Brand alignment can affect more than just your collections performance. Any interaction a customer has with your brand can have a lasting impact on how they view your organization so a strong customer experience when they fall into collections can make or break their long-term loyalty.

  • Three people collaborating at conference table

What Can Quanta Do for You?

By |September 19, 2023|

Quanta is a growing team, with multiple major functions that combine to deliver the highest quality digital solutions in the collections industry. When combined, Quanta knows how to get the right message to the right customer at the right time.

  • Planning with Sticky Notes on a Whiteboard

Recoveries Strategy Refresh

By , |June 27, 2023|

Recoveries (collecting on charged-off loans) is an important but consistently overlooked stage of the consumer credit lifecycle. Macro-economic events and the business cycle influence how lenders view Recoveries.

  • Tax Time

Tax Time Is Ending, Now What?

By |May 3, 2023|

Every year around this time the inevitable occurs in the collection and recovery space; tax season comes to an end. The decrease in collections following tax season is often compounded by the reduction of resources that occurs as tax season comes to a close.

  • Man holding credit card and paying bill on phone

New Collections Rules 2021

By |January 31, 2021|

These rules will have short- and long-term implications on Collections strategy, operational footprint, compliance, and technology.

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