Our Team

Meet Our Industry Experts

Our team at Quanta Credit Services, Inc. is here to help our clients strengthen their relationships with their customers through the most effective communication channels available. With decades of experience in collections, digital marketing and technology, we know how to help you reach your unique customer base when and how you need to.

Scott Barton
Scott BartonStrategic Advisor
Scott Barton is the Founder and Managing Partner for 2nd Order Solutions (2OS)—a cutting edge credit advisory firm—as well as a former Senior Executive at Capital One. Throughout his experiences he has led countless successful Collections strategy and optimization projects for clients ranging from promising fintech lenders to Top 10 domestic and global banks. A dynamic industry conference speaker, he is passionate about combining best-in-class credit risk management with the latest innovations in machine learning and data-driven decision making.

Scott has an MBA from the Tuck School of Business at Dartmouth College and an undergraduate degree in Mathematics from Duke University.

Dave Wasik
Dave WasikStrategic Advisor
Dave Wasik is a Partner for 2nd Order Solutions (2OS), focusing on Collections and Loss Mitigation, and a former Senior Executive at Capital One. Over his 25 years in financial services, he has developed deep expertise in strategy, process improvement, operations, and loss forecasting and regularly consults Top 20 banks to improve their Collections and Loss Mitigation efforts. Dave actively shares his sought-after expertise by publishing industry guiding whitepapers where he investigates the latest regulatory and economic factors impacting Collections in the moment.

Dave graduated from Duke University with a degree in Mechanical Engineering.

Pete Palermo
Pete PalermoChief Technology Officer
Pete Palermo is Quanta’s acting Chief Technology Officer. He has more than 25 years’ experience leading data, technology, and analytics at several financial services firms, including over 17 years at Capital One. Prior to joining Quanta, Pete held an executive global position leading data, analytics, and strategy for a large international recoveries organization. Over his career, he has led many collections and recoveries solutions using innovative digital, data, and AI/ML approaches.
Jim Beck
Jim BeckChief Growth Officer
Jim Beck is Quanta’s Chief Growth Officer. Jim has over 15 years experience as an Operational Executive in the collections and recoveries industries and over 20 years experience building collection strategies for credit issuers and clients across financial services. He is focused on Quanta’s Business Development and Operations. Jim works with clients to ensure Quanta’s solutions integrate with their operational objectives. Jim’s background in analytics allows for an analytical approach to digital first collections.
Colene McNinch
Colene McNinchChief Risk Officer
Colene McNinch is an accomplished executive who has served in the accounts
receivable management industry for over 28 years. She has extensive experience in
assessing risk related to compliance with consumer financial law, developing
internal quality and risk monitoring and assessment structures, and preparing for
and responding to external audit and due diligence exercises.
Prior to joining
Quanta Credit Services as its full time Chief Risk Officer, Colene served as Quanta’s
fractional Chief Compliance Officer for two and a half years.
Jenn Griffin
Jenn GriffinVice President of Marketing
Jenn Griffin is Quanta’s Vice President of Marketing. She is a professional visual communicator who is passionate about helping businesses and organizations reach their target audience through creative design and strategic branding. Well-versed in all aspects of marketing and organizational communication, she has a proven ability to manage both people and projects from inception to completion on time and within budget.
Shannon Grymes
Shannon GrymesDirector of Client Success
Shannon Grymes is Quanta’s Director of Client Success. She is a digital marketing expert and a veteran relationship manager with over 20 years of Financial Services experience. Shannon and her team are passionate about delivering business outcomes that delight our clients, and they focus on developing a deep understanding of each client’s unique business objectives. The Client Success team ensures Quanta’s clients enjoy a seamless onboarding experience, a collaborative strategy and creative development process, and a lasting partnership to deliver ongoing performance optimization.
Matt Jarrell
Matt JarrellDirector of Client and Enterprise Analytics
Matt Jarrell is Quanta’s Senior Head of Client and Enterprise Analytics, focusing on crafting strategy and supporting Quanta’s business development opportunities. He brings more than 20 years of analytics and business case experience to the team. He has owned, managed, and developed strategies while either working for or consulting with lenders across the financial services industry. Matt is passionate about finding innovative solutions for complex financial situations and sharing his insights with clients.
Tracy Davis
Tracy DavisDirector of Digital Strategy and Operations
Tracy Davis is a highly accomplished professional with more than 15 years of experience in digital marketing, working with top national brands. As Director of Digital Strategy and Operations at Quanta, she leads the team responsible for campaign segmentation, execution, and analytics with a primary focus on optimizing future outcomes. Tracy has a proven track record of leading high-performing teams and translating complex technical concepts into relatable terms.
Ethan Long
Ethan LongDigital Communications Strategist
Ethan Long is Quanta’s Digital Communications Specialist. Ethan is an experienced communicator, having previously worked in higher education communications and public relations. An expert in human-oriented communication, Ethan is passionate about customers through the collections process by meeting them where they are at and acknowledging the impact of their lived experience.
Katy Repholz
Katy RepholzMarketing Coordinator
Katy Repholz is Quanta’s Marketing Coordinator. She has more than 5 years of experience in the consumer finance industry, working to optimize strategy through digital marketing. Katy is passionate about harnessing communication and design capabilities to ensure a seamless collections process for client and consumer alike.
Shannon Shawgo
Shannon ShawgoDigital Designer
Shannon Shawgo is Quanta’s Digital Designer. She is responsible for creating the look and feel of Quanta’s email campaigns for clients, as well as for the Quanta brand. With previous experience in the financial industry and marketing management, she brings her knowledge and design capabilities to uplift creative projects and flow. Shannon is passionate about creating work that Quanta can proudly stand behind to inspire action and readability for any project.
Rishika Fotedar
Rishika FotedarDigital Execution Campaign Manager
Rishika Fotedar is Quanta’s Digital Execution Campaign Manager. She has a background in digital marketing and over five years of experience managing and executing campaigns for various digital channels. She’s passionate about owning the execution process and ensuring campaigns run efficiently.
Annie Zhou
Annie ZhouStrategy Analyst
Annie Zhou is Quanta’s Strategy Analyst on the Client and Enterprise Analytics team. She is responsible for strategy development to support Quanta client’s business needs. Annie has experience in marketing analytics and project management in the financial industry and is passionate about storytelling with data. Annie obtained her Master’s of Science in Business Analytics from the University of Southern California.
Kasturi Das
Kasturi DasSenior Data Engineer
Kasturi Das is Quanta’s Senior Data Engineer. She is deeply skilled in multiple cloud platforms, with expertise in analytical tools that utilize machine learning and OpenAI. With more than 8 years of experience, she comprehends and designs any business requirements into highly resilient, scalable system solutions. Kasturi showcases her commitment to innovating by developing and executing roadmaps to automate the debt recovery process.
Ian J. Carr
Ian J. CarrChief Information Security Officer
Ian J. Carr is the Chief Information Security Officer for Quanta Credit Services Inc. Ian has more than 15 years of information security experience with multiple Fortune 500 financial institutions and government agencies. His experience includes four years as an active CISO for a nationally licensed collections agency, where he focused on driving data protection and privacy. In that position, he utilized and mastered the PUB1075, HITRUST, SOC 1 & 2, PCI and ISO compliance frameworks.

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