Articles

Omni-channel integration: How SMS, push notifications, and email work together with calling

2024-07-16T10:33:59-04:00

Digital solutions like email, SMS, MMS, and Push Notifications are the common-sense next step for collections operations industry-wide. These digital solutions can lead to massive improvements in collections performance and can save businesses hundreds of thousands of dollars in operating costs alone. They aren’t, however, a total replacement for phone strategies.

Omni-channel integration: How SMS, push notifications, and email work together with calling2024-07-16T10:33:59-04:00

The Importance of Brand Alignment in Collections

2024-01-03T15:50:57-05:00

Brand alignment can affect more than just your collections performance. Any interaction a customer has with your brand can have a lasting impact on how they view your organization so a strong customer experience when they fall into collections can make or break their long-term loyalty.

The Importance of Brand Alignment in Collections2024-01-03T15:50:57-05:00

What Can Quanta Do for You?

2023-11-30T20:01:53-05:00

Quanta is a growing team, with multiple major functions that combine to deliver the highest quality digital solutions in the collections industry. When combined, Quanta knows how to get the right message to the right customer at the right time.

What Can Quanta Do for You?2023-11-30T20:01:53-05:00

Recoveries Strategy Refresh

, 2023-11-30T20:19:05-05:00

Recoveries (collecting on charged-off loans) is an important but consistently overlooked stage of the consumer credit lifecycle. Macro-economic events and the business cycle influence how lenders view Recoveries.

Recoveries Strategy Refresh, 2023-11-30T20:19:05-05:00

Tax Time Is Ending, Now What?

2023-11-17T17:12:14-05:00

Every year around this time the inevitable occurs in the collection and recovery space; tax season comes to an end. The decrease in collections following tax season is often compounded by the reduction of resources that occurs as tax season comes to a close.

Tax Time Is Ending, Now What?2023-11-17T17:12:14-05:00

New Collections Rules 2021

2023-11-17T17:19:48-05:00

These rules will have short- and long-term implications on Collections strategy, operational footprint, compliance, and technology.

New Collections Rules 20212023-11-17T17:19:48-05:00
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