Our Team
OUR teAM
Meet Our Industry Experts
Our team at Quanta Credit Services, Inc., is here to help our clients strengthen their relationships with their customers through the most effective communication channels available. With decades of experience in collections, digital marketing and technology, we know how to help you reach your unique customer base when and how you need to.
Pete Palermo Chief Technology
Officer
Pete Palermo is Quanta’s acting Chief Technology Officer. He has more than 25 years’ experience leading data, technology, and analytics at several financial services firms, including over 17 years at Capital One. Prior to joining Quanta, Pete held an executive global position leading data, analytics, and strategy for a large international recoveries organization. Over his career, he has led many collections and recoveries solutions using innovative digital, data, and AI/ML approaches.
Pete Palermo Chief Technology
Officer
Shannon Grymes Senior Client
Engagement Manager
Shannon Grymes is Quanta’s Senior Client Engagement Manager, delivering customized solutions to meet the unique needs of each client. She serves as the primary point of contact for client onboarding, digital strategy execution, performance reporting, and end-to-end account management. She brings over 15 years of marketing, client development, and product management experience in financial services.
Shannon Grymes Senior Client
Engagement Manager
Jim Beck Chief Growth Officer
Jim Beck is Quanta’s Chief Growth Officer. Jim has over 15 years experience as an Operational Executive in the collections and recoveries industries and over 20 years experience building collection strategies for credit issuers and clients across financial services. He is focused on Quanta’s Business Development and Operations. Jim works with clients to ensure Quanta’s solutions integrate with their operational objectives. Jim’s background in analytics allows for an analytical approach to digital first collections.
Jim Beck Chief Growth Officer
Matt Jarrell Head of Client and
Enterprise Analytics
Matt Jarrell is Quanta’s Senior Head of Client and Enterprise Analytics, focusing on crafting strategy and supporting Quanta’s business development opportunities. He brings more than 20 years of analytics and business case experience to the team. He has owned, managed, and developed strategies while either working for or consulting with lenders across the financial services industry. Matt is passionate about finding innovative solutions for complex financial situations and sharing his insights with clients.
Matt Jarrell Head of Client and
Enterprise Analytics
JLL Johnson Director of Client Strategy
and Operations
JLL Johnson is Quanta’s Director of Client Strategy and Operations. She is responsible for developing campaign structures, implementing segmentation, and analyzing performance to optimize future outcomes. She has over a decade of financial services experience, leading analytics teams and developing and executing digital marketing and sales strategies, most recently leading the Capital One Spark Business sales incentive, geography, and reporting strategy.
JLL Johnson Director Client Strategy
and Operations
Jenn Griffin Creative Director
Jenn Griffin is Quanta’s Creative Director. She is a professional visual communicator who is passionate about helping businesses and organizations reach their target audience through creative design and strategic branding. Well-versed in all aspects of marketing and organizational communication, she has a proven ability to manage both people and projects from inception to completion on time and within budget.
Jenn Griffin Creative Director
Colene McNinch Chief Compliance
Officer
Colene McNinch is Quanta’s Chief Compliance Officer, bringing more than 25 years of industry experience with a focus on compliance, regulatory controls and audits, and compliance management system development. Colene is a highly organized executive with demonstrated success in various roles within the industry. Prior to joining Quanta, Colene held executive-level roles in operations and account management for a large global collections organization where she supported many of the world’s largest credit issuers.
Colene McNinchChief Compliance
Officer
Suzanne Currier Senior Brand
Advisor
Suzanne Currier is Quanta’s Senior Brand Advisor. From her decades of marketing and leadership experience across multiple Fortune 500 organizations, she uses her unique skills in coaching and consulting to deeply understand client needs, craft strategic solutions, and deliver results. A former marketing leader at Capital One, Suzanne has developed deep expertise in branding, multichannel communications, consumer insights, and performance marketing.
Suzanne Currier Senior Brand
Advisor
Ethan Long Digital Communications Specialist
Ethan Long is Quanta’s Digital Communications Specialist. Ethan is an experienced communicator, having previously worked in higher education communications and public relations. An expert in human-oriented communication, Ethan is passionate about guiding customers through the collections process by meeting them where they are at and acknowledging the impact of their lived experience.
Ethan Long Digital Communications Specialist
Wei ZhengSenior Digital Campaign and Optimization Manager
Wei Zheng is Quanta’s Senior Digital Campaign and Optimization Manager. He has more than 10 years of experience in financial services and digital marketing, managing campaigns and optimization, analytics, and product management. Wei has an MBA from Thunderbird School of Global Management and an undergraduate degree in Civil Aviation from Nanjing University of Aeronautics and Astronautics.
Wei ZhengSenior Digital Campaign and Optimization Manager
Ian J. Carr Chief Information
Security Officer
Ian J. Carr is the Chief Information Security Officer for Quanta Credit Services Inc. Ian has more than 15 years of information security experience with multiple Fortune 500 financial institutions and government agencies. His experience includes four years as an active CISO for a nationally licensed collections agency, where he focused on driving data protection and privacy. In that position, he utilized and mastered the PUB1075, HITRUST, SOC 1 & 2, PCI and ISO compliance frameworks.