Our Team

OUR teAM

Meet Our Industry Experts

Our team at Quanta Credit Services, Inc., is here to help our clients strengthen their relationships with their customers through the most effective communication channels available. With decades of experience in collections, digital marketing and technology, we know how to help you reach your unique customer base when and how you need to.

Aleks Whitchurch
CEO

Aleks Whitchurch is the CEO of Quanta Credit Services – an innovative new digital collections solution provider – and a former Digital Marketing leader for Capital One’s Credit Card business. She has wide-ranging experiences with marketing and digital communications channels, strategies, data, and technology and has led numerous digital-first growth initiatives.

Aleks graduated from Harvard University with a degree in Economics and Sociology.

Scott Barton
Strategic Advisor

Scott Barton is the Founder and Managing Partner for 2nd Order Solutions (2OS) – a cutting edge credit advisory firm – as well as a former Senior Executive at Capital One. Throughout his experiences he has led countless successful Collections strategy and optimization projects for clients ranging from promising fintech lenders to Top 10 domestic and global banks. A dynamic industry conference speaker, he is passionate about combining best-in-class credit risk management with the latest innovations in machine learning and data-driven decision making.

Scott has an MBA from the Tuck School of Business at Dartmouth College and an undergraduate degree in Mathematics from Duke University.

Dave Wasik
Strategic Advisor

Dave Wasik is a Partner for 2nd Order Solutions (2OS), focusing on Collections and Loss Mitigation, and a former Senior Executive at Capital One. Over his 25 years in financial services, he has developed deep expertise in strategy, process improvement, operations, and loss forecasting and regularly consults Top 20 banks to improve their Collections and Loss Mitigation efforts. Dave actively shares his sought-after expertise by publishing industry guiding whitepapers where he investigates the latest regulatory and economic factors impacting Collections in the moment.

Dave graduated from Duke University with a degree in Mechanical Engineering.

Pete Palermo Chief Technology
Officer

Pete Palermo is Quanta’s acting Chief Technology Officer. He has more than 25 years’ experience leading data, technology, and analytics at several financial services firms, including over 17 years at Capital One. Prior to joining Quanta, Pete held an executive global position leading data, analytics, and strategy for a large international recoveries organization. Over his career, he has led many collections and recoveries solutions using innovative digital, data, and AI/ML approaches.

Pete Palermo Chief Technology
Officer

Jim Beck Chief Growth Officer

Jim Beck is Quanta’s Chief Growth Officer. Jim has over 15 years experience as an Operational Executive in the collections and recoveries industries and over 20 years experience building collection strategies for credit issuers and clients across financial services.  He is focused on Quanta’s Business Development and Operations. Jim works with clients to ensure Quanta’s solutions integrate with their operational objectives. Jim’s background in analytics allows for an analytical approach to digital first collections.

Jim Beck Chief Growth Officer

Shannon Grymes DIRECTOR OF CLIENT SUCCESS

Shannon Grymes is Quanta’s Director of Client Success, delivering customized solutions to meet the unique needs of each client. She serves as the primary point of contact for client onboarding, digital strategy execution, performance reporting, and end-to-end account management. She brings over 15 years of marketing, client development, and product management experience in financial services.

Shannon Grymes Senior Client
Engagement Manager

Matt Jarrell Head of Client and
Enterprise Analytics

Matt Jarrell is Quanta’s Senior Head of Client and Enterprise Analytics, focusing on crafting strategy and supporting Quanta’s business development opportunities. He brings more than 20 years of analytics and business case experience to the team. He has owned, managed, and developed strategies while either working for or consulting with lenders across the financial services industry. Matt is passionate about finding innovative solutions for complex financial situations and sharing his insights with clients.

Matt Jarrell Head of Client and
Enterprise Analytics

Tracy Davis Director of Digital Strategy and Operations

Tracy Davis is a highly accomplished professional with more than 15 years of experience in digital marketing, working with top national brands. As Director of Digital Strategy and Operations at Quanta, she leads the team responsible for campaign segmentation, execution, and analytics with a primary focus on optimizing future outcomes. Tracy has a proven track record of leading high-performing teams and translating complex technical concepts into relatable terms.

Tracy Davis Director of Digital Strategy and Operations

JLL Johnson Director of Client Strategy
and Operations

JLL Johnson is Quanta’s Director of Client Strategy and Operations. She is responsible for developing campaign structures, implementing segmentation, and analyzing performance to optimize future outcomes. She has over a decade of financial services experience, leading analytics teams and developing and executing digital marketing and sales strategies, most recently leading the Capital One Spark Business sales incentive, geography, and reporting strategy.

JLL Johnson Director Client Strategy
and Operations

Jenn Griffin VICE PRESIDENT OF MARKETING

Jenn Griffin is Quanta’s Vice President of Marketing. She is a professional visual communicator who is passionate about helping businesses and organizations reach their target audience through creative design and strategic branding. Well-versed in all aspects of marketing and organizational communication, she has a proven ability to manage both people and projects from inception to completion on time and within budget.

Jenn Griffin Creative Director

Colene McNinch Chief Compliance
Officer

Colene McNinch is Quanta’s Chief Compliance Officer, bringing more than 25 years of industry experience with a focus on compliance, regulatory controls and audits, and compliance management system development. Colene is a highly organized executive with demonstrated success in various roles within the industry. Prior to joining Quanta, Colene held executive-level roles in operations and account management for a large global collections organization where she supported many of the world’s largest credit issuers.

Colene McNinchChief Compliance
Officer

Suzanne Currier Senior Brand
Advisor

Suzanne Currier is Quanta’s Senior Brand Advisor. From her decades of marketing and leadership experience across multiple Fortune 500 organizations, she uses her unique skills in coaching and consulting to deeply understand client needs, craft strategic solutions, and deliver results. A former marketing leader at Capital One, Suzanne has developed deep expertise in branding, multichannel communications, consumer insights, and performance marketing.

Suzanne Currier Senior Brand
Advisor

Ethan Long Digital Communications Specialist

Ethan Long is Quanta’s Digital Communications Specialist. Ethan is an experienced communicator, having previously worked in higher education communications and public relations. An expert in human-oriented communication, Ethan is passionate about guiding customers through the collections process by meeting them where they are at and acknowledging the impact of their lived experience.

Ethan Long Digital Communications Specialist

Shannon Shawgo headshot

Shannon ShawgoDigital Designer

Shannon Shawgo is Quanta’s Digital Designer. She is responsible for creating the look and feel of Quanta’s email campaigns for clients, as well as for the Quanta brand. With previous experience in the financial industry and marketing management, she brings her knowledge and design capabilities to uplift creative projects and flow. Shannon is passionate about creating work that Quanta can proudly stand behind to inspire action and readability for any project.  

Shannon ShawgoDigital Designer

Ian J. Carr Chief Information
Security Officer

Ian J. Carr is the Chief Information Security Officer for Quanta Credit Services Inc. Ian has more than 15 years of information security experience with multiple Fortune 500 financial institutions and government agencies. His experience includes four years as an active CISO for a nationally licensed collections agency, where he focused on driving data protection and privacy. In that position, he utilized and mastered the PUB1075, HITRUST, SOC 1 & 2, PCI and ISO compliance frameworks.

Ian J. Carr Chief Information
Security Officer

Rishika Fotedar

Rishika Fotedar Digital Execution Campaign Manager

Rishika Fotedar is Quanta’s Digital Execution Campaign Manager. She has a background in digital marketing and over five years of experience managing and executing campaigns for various digital channels. She’s passionate about owning the execution process and ensuring campaigns run efficiently.

Rishika Fotedar Digital Execution Campaign Manager

Kasturi Das Senior Data Engineer

Kasturi Das is Quanta’s Senior Data Engineer. She is deeply skilled in multiple cloud platforms, with expertise in analytical tools that utilize machine learning and OpenAI. With more than 8 years of experience, she comprehends and designs any business requirements into highly resilient, scalable system solutions. Kasturi showcases her commitment to innovating by developing and executing roadmaps to automate the debt recovery process.

Kasturi Das Senior Data Engineer

Annie Zhou Strategy Analyst

Annie Zhou is Quanta’s Strategy Analyst on the Client and Enterprise Analytics team. She is responsible for strategy development to support Quanta client’s business needs. Annie has experience in marketing analytics and project management in the financial industry, and is passionate about storytelling with data. Annie obtained her Master’s of Science in Business Analytics from the University of Southern California.

Annie Zhou Strategy Analyst

Katy Repholz Marketing Coordinator

Katy Repholz is Quanta’s Marketing Coordinator. She has more than 5 years of experience in the consumer finance industry, working to optimize strategy through digital marketing. Katy is passionate about harnessing communication and design capabilities to ensure a seamless collections process for client and consumer alike. 

Katy Repholz Marketing Coordinator

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